Shipping Policy and Contact Information
Keep Wagging Shipping Policy
Keep Wagging, at this time, is primarily utilizes a Print-on-demand (POD) service. Which means your orders will ship from another manufacturer which is located in North Carolina.
When you place your order, you will be billed for POD items at that tie. Currently there are no expedited shipping options for the POD items, but we are exploring these shipping options. Most orders take 3-5 days to produce and will then ship, which may take 3-5 days to arrive for continental US orders. Due to unusually heavy volume and complications due to COVID-19, there may be delays.
We do our best to notify customers if there will be shipping delays while waiting for new stock to arrive.
We offer a choice of USPS First Class Mail, USPS Priority Mail, and UPS (Ground and 2-Day). Shipping charges are based on weight and package dimensions and are calculated by the carrier’s own algorithms (USPS or UPS). We understand that customers are sensitive to shipping costs and we do our best to keep costs down.
Be advised that both the US Postal Service (USPS) and United Parcel Service (UPS) do not make pickups or deliveries on holidays. This may delay your shipment. It is the buyer’s responsibility to be aware of interruptions of service caused by holidays.
Both USPS and UPS deliveries are also generally slower during the Christmas – New Year holiday timeframe. It is the buyer’s responsibility to take potential delays into account. We do our best during this holiday season to dispatch orders quickly. At times during the holiday season, we will enable a USPS Overnight Express or UPS Overnight Delivery option. Because of USPS pickup schedules at our location, orders received after 10:00am (PST) will not normally ship same day.